frequently asked questions
frequently asked questions
Floridian Brand is a company that is hyper-focused on community, innovation, design, and service. Our purpose is to have a significant, positive impact on individuals achieving a healthy lifestyle. We move the community forward through the power of wellness.
We are Innovation-Led, Community-Driven, and Strive for Greatness.
Floridian Brand Massage chairs are designed in the United States. We collaborated with the Korean R&D team, expertly and ergonomically designed to blend form, function, and fashion. We sent our components to the factory in Shanghai, China which has a mature and experienced OEM for massage chair industry-leading brands that strictly implement the Japanese production management system and control all production works to ensure that every massage chair produced is of the highest quality.
There are several factors to take into account when selecting a massage chair:
- Reason for purchasing a massage chair: Is it to address a specific pain point? Reduce stress? Overall wellness?
- What kind of massage experience are you looking for?
- What level of massage intensity would you prefer (e.g., gentle vs. vigorous)?
- Height and weight of individual(s) who will be using the chair
- Where the chair will be going: Home or office? How much space?
- Ideal price point
Quality is what counts most! A massage chair consists of thousands of components. Every Floridian Brand massage chair sent to our customers has been through standard procedures of product manufacturing, testing, inspection, failure rate reporting, vendor selection, and scoring for controlling the quality. With proper care and occasional maintenance, your chair will provide many years of wellness. In fact, we’re so confident in our chairs that we provide a 5-year residential limited warranty!
Visit our Where to Buy page to find locations near you that sell various models of our chairs. We recommend that you reach out to these local dealers and see what chairs they have on display for you to experience.
We ship anywhere in the United States. Our chairs come with complimentary standard curbside delivery in Florida (a nominal distance-based fee for deliveries elsewhere), meaning the carrier will deliver the chair just outside your home. We also offer white glove delivery for an additional cost, which includes inside delivery and assembly in the room of your choice.
If you select our free standard shipping option, you should expect delivery within 7 to 10 business days from the date of your order. If you choose white glove delivery (includes delivery and assembly in the room of your choice), you should expect delivery within 12 to 15 business days (this is due to the more involved nature of white glove assembly).
We offer a 14-day return & refund policy on all Floridian Brand Massage Chairs, which goes into effect from the date of shipment. All items for return should be in their original condition and packaging. Floridian Brand customers are responsible for return freight shipping, as well as a 20% restocking fee (If you wish we come to pick it up). If you cancel after the product has been shipped, you will be charged the cost of the outbound and returned shipping costs. If you cancel before the product is shipped you will be charged a 3% transaction fee.
Once we have received and inspected your returned product, Floridian Brand will issue a credit for your total purchase amount, minus both the return shipping and restocking fees (If you wish we come to pick it up). The customer will be responsible for any damages noted upon return and could incur additional costs.
Yes, but we make it quick and simple with pre-assembly of most of the components, our easy-to-follow instruction manuals, and step-by-step assembly tutorial videos. Home assembly typically takes about 20 to 30 minutes. We also recommend you have a buddy on hand to help you move your chair, as they are heavy and are best moved by two people.
If you feel you’re unable to assemble your Floridian Brand Massage Chair on your own, we offer white glove delivery for an additional fee, which includes assembly in the room of your choice.
We recommend that new users ease into their massage routine with 10 to 20-minute massage sessions, two to three times per day. As you become increasingly comfortable and familiar with your massage preferences, you can experiment with longer, more frequent massages. We find the sweet spot for regular users is around one 30-minute session every day.
Major discomfort can often be attributed to either overuse or using the chair at too high of an intensity level. We recommend treating your massage chair like any other physical activity by easing into a routine starting with shorter and less intense sessions, with ample breaks in between usages. You can adjust the length, depth, and intensity of your massage in the manual modes on your remote. Once you become more comfortable and familiar with your massage preferences, you can experiment and increase the levels of your usage levels accordingly to find what works best for you.
If you take it slow and still experience pain or discomfort, we recommend consulting your physician before continuing use of your massage chair.
Yes, you can adjust the airbag pressure in the Manual settings of each chair. Select models also include 4D technology, which allows you to decrease or increase the intensity and depth of the rollers.
Yes, we advise that children aged 10 and up can safely use our massage chairs with appropriate supervision. All of our chairs have body scanning technology that adjusts the massage rollers to the height of the user, allowing users of all shapes and sizes to enjoy a properly aligned massage. The intensity of the massage can also be adjusted for children who would be best suited with gentler massages.
Studies have shown that just two 15-minute massage chair sessions per week reduced anxiety and job stress levels while increasing alertness and general calmness. Additional studies have revealed that massage chair use reduces blood pressure and blood sugars. Finally, massage chairs reduce pain and tension (e.g., minimizing headache symptoms and muscle tension). Research summaries and citations, along with brief informative videos, can be found on our Health Benefits page.
We stand behind our customers and products with high-quality U.S.-based service and support, along with our 5-year residential limited warranty.
Our Floridian Brand Promise is a 5-year residential limited warranty that includes:
- Unlimited USA-based customer & technical support
- No-cost replacement on covered parts for 5 years
- Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year
For full coverage policy information, visit our warranty page.
We’ve invested in a team of experienced and skilled technicians located throughout the United States. We will find the nearest tech to you if you ever have an issue with your massage chair.
We’re here to help! Simply call Floridian Brand Warranty Service at (813)-647-1729. Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required.